# Unclaimed Account on Discord Forum

**URL:** <https://discuss.dvc.org/t/unclaimed-account-on-discord-forum/475>\
**Category:** Bug Reports\
**Created:** [August 27, 2020, 7:36am UTC](https://discuss.dvc.org/t/unclaimed-account-on-discord-forum/475 "2020-08-27T07:36:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mihail](https://avatars.discourse-cdn.com/v4/letter/m/e9bcb4/32.png) [@mihail](https://discuss.dvc.org/u/mihail)\
**Post date:** [August 27, 2020, 7:36am UTC](https://discuss.dvc.org/t/unclaimed-account-on-discord-forum/475/1 "2020-08-27T07:36:52Z")

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Hi all,

I am trying to sign up for the Discord forum, and I keep being prompted to “claim my account.” However, when I try to claim an account, I keep being told my email is already registered. However, I don’t see any indication that I have previously registered. Is there a way to fix this?

Thanks for the help.

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**Author:** ![shcheklein](https://yyz1.discourse-cdn.com/flex035/user_avatar/discuss.dvc.org/shcheklein/32/173_2.png) [@shcheklein](https://discuss.dvc.org/u/shcheklein)\
**Post date:** [August 28, 2020, 12:35am UTC](https://discuss.dvc.org/t/unclaimed-account-on-discord-forum/475/2 "2020-08-28T00:35:25Z")

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Hi @mihail! I’m sorry to hear this ☹

We don’t do anything specific with Discord, it’s a usual signup, login, claim flow. It seems very similar to this complain - [https://twitter.com/discord/status/1030086695251832832?lang=en](https://twitter.com/discord/status/1030086695251832832?lang=en) . If you are pretty sure that you never created account and someone by mistake locked your email on Discord - I would contact them to unlock it properly. As far as I know they are pretty responsive.

Btw, if you have any questions you can ask them on this forum for now! We’ll be happy to help you.

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**Author:** ![mihail](https://avatars.discourse-cdn.com/v4/letter/m/e9bcb4/32.png) [@mihail](https://discuss.dvc.org/u/mihail)\
**Post date:** [August 28, 2020, 7:07am UTC](https://discuss.dvc.org/t/unclaimed-account-on-discord-forum/475/3 "2020-08-28T07:07:24Z")

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> [@mihail](#):
>
> I am trying to sign up for the Discord forum, and I keep being prompted to “claim my account.” However, when I try to claim an account, I keep being told my email is already registered. However, I don’t see any indication that I have previously registered. Is there a way to fix this?
> 
> Thanks for the help.

Thanks @shcheklein. I have submitted a request for help to the discord team.